---
title: "Importing Portal Users"
slug: "importing-portal-users"
description: "Read our guide on setting up customer portal users in joblogic, using our handy Import tool. "
tags: ["Customer portal", "portal users", "portal access", "importing portal users", "imports"]
updated: 2026-09-29T11:00:12Z
published: 2026-09-29T11:00:12Z
canonical: "support.joblogic.com/importing-portal-users"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.joblogic.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Importing Portal Users

## Introduction

The Portal Users Import feature allows you to import information such as Access Level, Name, Email, and Roles in bulk, using an Excel spreadsheet template.

This guide will show you how to import your customer portal users via this template, to help you save time and effort when needing to bulk add information.

## Importing Portal Users

To get started, click through to Settings > Customer Portal Access

![image1.png](https://cdn.document360.io/7b0221a4-2cb1-462b-9b01-b03051eb7ca3/Images/Documentation/image1%2814%29.png)

Next, click **Import Portal Users** in the top right

![image2.png](https://cdn.document360.io/7b0221a4-2cb1-462b-9b01-b03051eb7ca3/Images/Documentation/image2%2811%29.png)

You can then **Download Template** to start filling in your portal user information

![image3.png](https://cdn.document360.io/7b0221a4-2cb1-462b-9b01-b03051eb7ca3/Images/Documentation/image3%289%29.png)

![image4.png](https://cdn.document360.io/7b0221a4-2cb1-462b-9b01-b03051eb7ca3/Images/Documentation/image4%286%29.png)

You may also want to tick **Include existing portal users in the sheet** which will allow you to use the current data as a basis, to then upload and update.

![image5.png](https://cdn.document360.io/7b0221a4-2cb1-462b-9b01-b03051eb7ca3/Images/Documentation/image5%288%29.png)

![image6.png](https://cdn.document360.io/7b0221a4-2cb1-462b-9b01-b03051eb7ca3/Images/Documentation/image6%288%29.png)

Upon downloading the template, open it using MS Excel (suggested) or any other editor to populate your portal user's information. Please start filling in the details from the third row of the template, and ensure that any mandatory fields that are marked as 'Required' are filled in. **Do not amend the column headers or ordering**

When you have completed the file, make sure to **Save** it.

Finally, you can come back to the Settings > Customer Portal Access > Import Portal Users page for **Step 3 – Upload Template**

![Image7.png](https://cdn.document360.io/7b0221a4-2cb1-462b-9b01-b03051eb7ca3/Images/Documentation/Image7%286%29.png)

Choose your file and then click Request Import and then click **OK** on the Confirmation pop up

![image8.png](https://cdn.document360.io/7b0221a4-2cb1-462b-9b01-b03051eb7ca3/Images/Documentation/image8%284%29.png)

![image9.png](https://cdn.document360.io/7b0221a4-2cb1-462b-9b01-b03051eb7ca3/Images/Documentation/image9%287%29.png)

Once the import process is complete, the system automatically notifies you via the ‘Notification Bell’ and the new portal users can be viewed in via Settings > Customer Portal Access.

---

If you receive a failed validation notification, you will need to download the file, amend and try the import again - find out more [here](https://support.joblogic.com/docs/failed-imports-guide)

To learn about setting up Customer Portal Access individually, please click [here](https://support.joblogic.com/docs/customer-portal-general-use#setting-up-customer-portal-access).

## Further Support

For further information or assistance with the above, contact our Support Team on 0800 326 5561 or email support@joblogic.com. Alternatively, our Customer Success Management team can be reached by emailing customersuccess@joblogic.com

## Publishing Details

This document was written and produced by Joblogic’s Technical Writing team and was last updated on the date specified above. Be aware that the information provided may be subject to change following further updates on the matter becoming available or new releases within the system. Additionally, details within the guide may vary depending on your Joblogic account’s user permissions and settings or the electronic device being used.

## Related

- [Customer Portal – General Use](/customer-portal-general-use.md)
- [Failed Imports guide](/failed-imports-guide.md)