- 15 Dec 2021
- 3 Minutes to read
How to Log a Job (via the Jobs Area) - User Guide
- Updated on 15 Dec 2021
- 3 Minutes to read
Joblogic provides the ability to create and save jobs which can be assigned a variety of labels and details used for searching, categorising, reporting and detailing the work. This user guide details how to log a job (via the jobs area) within the back office system.
Accessing the 'Log Job' Area
In order to Log a Job within the back office (via the jobs area), navigate to the ‘Jobs’ dropdown within the left side main menu and select ‘Log Job’.
Mandatory Fields for Logging a Job
There are a number of mandatory fields marked with a red asterisk which must be populated in order to create a job.
Navigate to each of these and populate as applicable.
Within the ‘Log Job’ area, select the customer that the job is for and the site that the work will take place at.
Within the ‘Job Details’ area, enter a description of the job detailing the work to take place and select the job type (a general category for the type of work such as ‘call out’ or ‘maintenance’).
The ‘Job Owner’ and ‘Date Logged’ fields will automatically populate as per the user account being used and the current time but these can be manually amended, if required.
Additional Fields For Logging a Job
There are a number of additional fields available to fill in when logging a job. These can be used to provide extra information about the job, to further categorise it and to aid with searching or reporting.
These fields can be either free typed or will need to be set up in the settings area and selected from the dropdowns where applicable.
Non mandatory fields within the ‘Job Details’ area are defined below:
Tags - Customised labels which can be applied to jobs to search with and report on. Typically used when a label which does not exist in the system's existing fields is required.
Job Category - A further level of job categorisation to job types. For example, a job with a ‘maintenance’ job type may then be assigned a ‘garden maintenance’ category for companies who provide differing types of maintenance work.
Primary and Secondary Job Trades - These are used to assist in assigning applicable engineers to the job by matching those of a certain trade to it.
Order and Reference Number - Non system generated numbers such as your customer's or company's reference and purchase numbers or codes.
The ‘Job KPIs’ and ‘Priority Level’ area refers to setting a target response or attendence time against the job such as an emergency or 1 week response.
The ‘Contacts’ area allows you to assign already set up customer and site contacts to the job by ticking their appropriate tick box. Additionally, an entirely new job contact can be added via the ‘Add Contact’ button.
Finally, the ‘Job Allocation’ area refers to allocating an engineer a visit to the job (this can be left and allocated at a later point if not yet decided or confirmed).
The ‘Preferred Appointment Date’ refers to the desired time and date discussed with or asked for by the customer.
The start and end date fields refer to the actual time that the visit is scheduled to take place.
The ‘Engineer’ field refers to the engineer assigned that visit to the job.
There is also a ‘Deploy to Mobile’ tick box. Ticking this will deploy the visit to the job to the allocated engineer’s mobile device upon logging the job.
The ‘Recent Jobs/Quotes’ area allows the user to see any previously logged jobs or quotes within a certain timeframe for reference. The time frame can be amended via the drop down arrow.
Once all of the required data has been entered for the job, select the ‘Save’ button and the job and entered data will log within the ‘All Jobs’ area. The job will be allocated a unique system-generated job number which can be searched in addition to the data just entered.
For further information or assistance on the above, contact our Support Team on 0800 326 5561 or email email@example.com. Alternatively, our Account and Project Management teams can be reached by emailing firstname.lastname@example.org or email@example.com respectively.
This document was written and produced by Joblogic’s Technical Writing team and was last updated on the date specified above. Be aware that the information provided may be subject to change following further updates on the matter becoming available or new releases within the system. Additionally, details within the guide may vary depending on your Joblogic account’s user permissions and settings.