Icons Explained
  • 26 May 2021
  • 1 Minute to read
  • PDF

Icons Explained

  • PDF

Article Summary

Accepted : The visit has been accepted by the engineer(s). They will begin to travel to the job in due course.
Rejected : The visit has been rejected by the engineer(s) for a specific reason.
Travelling to a Job : The assigned engineer(s) is currently travelling to the job.
On Site : The assigned engineer(s) is now on-site and working on the job.
New Job : A new job that has been deployed but yet to be received on the engineer’s device.
Signed : The customer has signed to approve work can be carried out on the site.
Job Received : The assigned visit has been seen by the engineer(s); however, this job is yet to be accepted or rejected.
Job Revisit : The engineer(s) has previously attended the job and has reported that an additional visit(s) is required.
Job Completed : All visits and related tasks have been marked as completed by the engineer(s).
Cancelled : The visit has been cancelled by the back office.
Abandoned : The engineer’s travel has been abandoned to the site; however, it is kept on their device for future visits.
Aborted : The engineer(s) has left and cancelled their visit.
Left Site : The engineer(s) has left the site without completing the visit and/or related tasks.
Not Deployed : The job has not been sent to the engineer(s) device.
Job Received : The job has been received on the engineer(s) mobile device. No action has currently been taken

Was this article helpful?