JL Web Release: Week Commencing 21st July 2025

Features scheduled for release on 24/07/2025. The functionality detailed will not be available in the system until this date. However, please note that this is an ETA and may be subject to change.

Release Topics

1. Realtime Subcontractor Updates 🔍️

2. Reset Customer Portal Passwords from the Back Office 🔑

3. Locking Reactive Job Visit Dates ❌️🔒

4. Site-to-Engineer Distance View in Live Tracking 🗺️

Release Details

This release brings a mix of valuable updates all aimed at making everyday work smoother across the system. There’s some handy stuff packed in this month, and even the lighter-touch improvements can have a real impact. You’ll find a full breakdown below.

1. Realtime Subcontractor Updates 🔍️

First up, visibility across subcontracted jobs just took a big leap forward. Main contractors can now track exactly what's happening in real time – with full access to live visit statuses and live engineer tracking on the map for subcontractors who use our mobile application (app) with the subcontractor portal.

New features include:

• A Live Tracking tab for map views showing subcontractor engineers on the move.

• Realtime updates on visit statuses as they progress.

• Improved status syncing between the subcontractor and main contractor accounts.

Why is this beneficial? Subcontracted work can sometimes feel like a black hole – updates can be delayed, visibility can sometimes get patchy, and your service desk ends up chasing manually. With this update, you get true transparency across both teams, reducing calls and improving service all-round. ✉️📱

For more details on job’s and visits within the subcontractor portal, check out our user guides on this here.

2. Reset Customer Portal Passwords from the Back Office 🔑

Say goodbye to support tickets for simple password resets. Back-office users can now send a secure reset password link directly to any Customer Portal user from their own user accounts.

New features include:

• A "Reset Password" button added to the Customer Portal User screen.

• Sends a secure, one-time-use reset link valid for 24 hours.

• Adds a clear audit trail of who sent the reset and when.

Why is this beneficial? When customer portal users get locked out, raising and waiting on tickets for our team slows everyone down. Now, your service team can sort access issues instantly and securely, directly with their customers – no further support needed. ⏳🎧

To learn more about managing the Customer Portal, visit our useful guides area here.

3. Locking Reactive Job Visit Dates ❌️🔒

Service Desk teams can now lock reactive job visits, preventing accidental reschedules. Once locked, visits can only be changed by users with permission.

New features include:

• A new "Lock Date & Time" checkbox on reactive job visits.

• Locked visits can not be dragged, dropped, or rescheduled on the planner.

• Route optimisation will respect locked visits unless overridden by permission.

Why is this beneficial? This helps you protect agreed time slots, hit SLAs (service level agreements), and avoid costly errors when visit slots are inadvertently moved. It’s a great one for protecting critical jobs and time-sensitive work. ⚡️

For more information on job visit slots and the planner, check out our guides on these here.

4. Site-to-Engineer Distance View in Live Tracking 🗺️

And last up, you can now get help with faster, smarter scheduling decisions. We've added distance and estimated travel time between job sites and engineers in the Live Tracking view.

New features include:

• Live view of estimated travel duration from engineer to site.

• Uses the Site Address on the job to calculate proximity.

• Integrated into the Job Address Map and Route Scheduler.

Why is this beneficial? Service desk users can now more quickly identify who’s actually closest, improving response time and reducing travel inefficiencies. Ideal for reactive or same-day jobs. ⏱️🚗

See here for more on maps and live tracking within Joblogic.

🔧 Improvements

As part of our ongoing efforts to enhance the Joblogic platform, this release also introduces several key improvements designed to streamline user workflows and provide additional flexibility. Please read on to discover how these improvements can help you work more efficiently and effectively.

Asset Tags in PPM Document Templates 🏷️

• You can now use new tags like @@AssetLocation@@, @@AssetClass@@, and @@CustomerOrderNumber@@ in Asset-Based PPM (Planned preventative Maintenance) contract templates. These pull dynamic information straight into your client-facing documents

• This makes your documentation cleaner, more automated and less prone to manual error, giving clients the right info, in the right place, every time for Asset Based PPM Contracts 📄

Asset & Task Compliance by Individual Statuses 📊

• A new setting allows you to split compliance reports by each Asset or Task status, rather than showing only overall job status

• This gives clearer insight into what’s been completed, what’s overdue, and what still needs doing. It’s a great one for customers managing complex compliance across many assets. ✅

P.O Part Price Update Setting ⚙️

• There’s now a system-level option to control whether part price updates from Purchase Orders (P.O’s) automatically overwrite the existing part price in your library

• This gives your procurement team more control over price management — especially helpful when dealing with fluctuating supplier rates or specialist items 💷

Action Time Capture for Mobile Statuses ⏱️

• When an engineer taps a mobile status (such as "On Site"), the time of the initial tap is now captured in the back-office, even if there’s a delay due to arrival form completions

• This leads to more accurate reporting — especially where mandatory forms are in place — and reflects the real start of work, not just when the paperwork’s done 📲

Searchable PPM Attachments in Customer Portal 🔍

• Attachments added to PPM contracts are now searchable by filename in the Customer Portal, making it easier for your clients to find the right documents

• This improves customer experience and helps make your customer portal feel more self-service 📁

That’s all for this month in the back office but be sure to look out for our mobile release next week! 🎉

Your feedback is invaluable in helping us shape future improvements, so don’t hesitate to let us know your thoughts on this release or anything else!

👉 Need further assistance? Visit our Support Portal for more help, or reach out to our team on 0800 326 5561/Support@joblogic.com.